delivery & returns
Mineral London offer free Royal Mail shipping within the UK.
We are currently not able to ship our products outside of the UK.
Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank Holidays).
All orders placed with standard free shipping should arrive within 3-5 business days of you placing the order. All orders placed with express shipping should arrive within 1-3 business days of you placing the order.
If you have any questions or special requirements please do not hesitate to contact us at: firstname.lastname@example.org.
Please note we are unable to deliver to PO Box addresses.
We hope that you will be pleased with your order. However, if you are not completely satisfied we are happy to offer a refund or replacement on all items returned to us within fourteen days of receiving your order.
To be eligible for a return, your item must be in its original, unopened, unused and undamaged condition. You’ll also need the receipt or proof of purchase.
Please note that postage or any other return costs are the customer's responsibility, and will only be reimbursed by us in the case of damaged or faulty goods.
To start a return, you can contact us at email@example.com. Once you have received confirmation that your return has been accepted, the Mineral London team will provide you with the details of how and where to return your item(s).
Please note that items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method.
Please remember that although it will be actioned immediately, it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions about returns or require further information, you are always welcome to contact us at firstname.lastname@example.org.